Telemetry and acceleration data collected by the device and the app are enriched during the assistance contact when we collect information on the accident immediately, which helps to reconstruct what actually happened, accelerating and streamlining the settlement process.
Even if there is no need for assistance, in case of less severe accidents, the company App, enriched with the related functions offered by FairConnect, allows user contact to offer support in managing the accident and collect information through the virtual assistant as well as certified photographs of the place and time they were taken.
This information is made available to our Operations Centre, the agent and the company to promptly activate the claims management and facilitating the collection and sharing of relevant information among all the players involved, thus facilitating both the agent and the drivers.
The timely opening facilitates channeling to the approved body shops and guides the customer who is guided through the process.
The customer has a positive experience, agents and settlers have simpler and faster management, the carrier saves money and retains customers.