We collect data through IoT devices and Smartphones and process and classify them through artificial intelligence algorithms, delivering relevant information to insurance carriers to create connected programs focused on policyholders. Each user's risks il assessed on his behavior rather than the positioning on a risk cluster based on location, age or other generic parameters. In case of emergency we provide immediate and effective assistance.
All collected and analyzed data is stored in a dedicated Data Center with disaster recovery site to always provide required performance, security and resilience.
Each driver has the possibility of being assessed on the basis of his specific risk and not on location, age, profession or other non-personal parameters.
To the company to propose diversified offers for each type of Driver.
Drivers to know and improve their driving style by reducing the probability of accidents and accessing more favorable conditions.
As demonstrated by numerous successful cases, connected insurance makes companies happy, which have more virtuous customers, and customers, who spend less and drive safer, for their own benefit and that of the community.
Trip analysis allows you to evaluate the environmental impact of your driving and reduce it, thanks to targeted and timely suggestions.
The advantage is not only for the environment but also for the customer who can monitor and reduce not only fuel consumption but also vehicle wear (tyres, brakes, etc.).
The carrier can implement programs that reward eco-sustainability, with effective and demonstrable repercussions, with a benefit not only in terms of image but also in terms of eco-sustainability budget.
The policyholder and the vehicle drivers are sensitized to responsible driving with personalized messages related to driving style and advice from the digital assistant on how to improve in various areas.
Companies can activate games and reward systems, at the level of the entire portfolio or small communities, to engage users also with targeted and focused campaigns.
Historically, companies have struggled to attract customers to use their apps, but a connected app offers many contact opportunities to actively involve customers in targeted and interesting content, creating the opportunity for targeted promotions and enhancing customer relationships.
Fairconnect provides assistance 24 hours a day, 365 days a year, through its Emergency Operations Center or possibly other specialized centers chosen by the Company.
Active assistance takes place in real time thanks to the instantaneous automatic detection of incidents or following requests from the customer with the simple push of a button. A specialized team offers assistance to help the customer in case of accidents, thefts or other emergencies.
Wherever the accident occurs and at any time, the center operator is able to know the dynamics and the exact location of the accident and direct the assistance effectively, whether it is roadside assistance, an ambulance or the police forces.
In the event of theft, we manage the emergency by locating the vehicle in real time and collaborating with the police for the search and recovery of the vehicle.
We detect accidents in real time and reconstruct the dynamics of the event (exact geolocation, direction of the impact, position of the collision on the car, timing, etc.).
Telemetry and acceleration data collected by the device and the app are enriched during the assistance contact when we collect information on the accident immediately, which helps to reconstruct what actually happened, accelerating and streamlining the settlement process.
Even if there is no need for assistance, in case of less severe accidents, the company App, enriched with the related functions offered by FairConnect, allows user contact to offer support in managing the accident and collect information through the virtual assistant as well as certified photographs of the place and time they were taken.
This information is made available to our Operations Centre, the agent and the company to promptly activate the claims management and facilitating the collection and sharing of relevant information among all the players involved, thus facilitating both the agent and the drivers.
The timely opening facilitates channeling to the approved body shops and guides the customer who is guided through the process.
The customer has a positive experience, agents and settlers have simpler and faster management, the carrier saves money and retains customers.
Connected solutions make life easier for policyholders with additional services: Find myCar, Trip report, Consumption monitoring, Trip alert, etc.
All services are provided with respect for the privacy of vehicle users.
FairConnect has developed various solutions for data collection, to meet different needs in terms of cost, required services, ease of activation and quality and richness of the data to be collected.
We offer a Customer Care service dedicated to supporting the customer program processes created by the company to ensure its success.
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