Even if there is no need for assistance from our Emergency Operations Centre, in case of less severe events, the company App, enriched with the connected functions offered by FairConnect, enable the carrier to contact the user, offer support in managing of the accident and collect information through the virtual assistant guiding the usere in collecting photographs with certified location and time, to be used within the settlement process.
This information is made available to our Emergency Operations Centre, the agent and the company to promptly activate the management of the claim and facilitating the collection and sharing of relevant information among all the players involved. thus facilitating both the agent and the policyholder.
Timely opening facilitates channeling to authorized service centers and guides the customer towards simpler management for him and more efficient for the company.
The customer has a positive experience, the agent has simpler and faster management, the company saves money and retains customers.