Property Services

This analysis allows:

• The company to propose tailored offers to each customer
• The customer to know how to limit risks and costs of his home

In particular, the analysis of the domestic environment makes it possible to evaluate the environmental impact and reduce it, thanks to targeted suggestions.

Not only does the environment benefit, but also the customer who can monitor and reduce consumption of electricity and gas.

Furthermore, the carrier can implement programs that reward eco-sustainability, with effective and demonstrable returns, with a benefit not only in terms of image but also in terms of eco-sustainability budget.

Policyholders are encouraged to behave more responsibly with personalized messages related to the use of their home and advice from the virtual assistant on how to improve in various areas.

Companies can activate games and reward systems, at the level of the entire portfolio or small communities, to engage users.

Historically, companies have struggled to attract customers to use their apps, but a connected app offers many contact opportunities to actively involve customers in targeted and interesting content, creating the opportunity for targeted promotions and enhancing customer relationships.

Even if there is no need for assistance from our Emergency Operations Centre, in case of less severe events, the company App, enriched with the connected functions offered by FairConnect, enable the carrier to contact the user, offer support in managing of the accident and collect information through the virtual assistant guiding the usere in collecting photographs with certified location and time, to be used within the settlement process.

This information is made available to our Emergency Operations Centre, the agent and the company to promptly activate the management of the claim and facilitating the collection and sharing of relevant information among all the players involved. thus facilitating both the agent and the policyholder.

Timely opening facilitates channeling to authorized service centers and guides the customer towards simpler management for him and more efficient for the company.

The customer has a positive experience, the agent has simpler and faster management, the company saves money and retains customers.

Active assistance takes place in real time thanks to the instantaneous detection of anomalous events or requests from the customer with the simple push of a button. A specialized team offers assistance to help the customer in case of detection of connections, electrical anomalies and other emergencies.

Simple but effective services are enabled by connected programs:

• Any absence of electric power is promply notified so that in case of prolongued interruption action can be taken to prevent inconvenience like the loss of refrigerated goods, the deactivation of antitheft system.
• Temperature is constantly under control and in case it overcomes defined tresholds notification is promptly sent to inform the users.
• In case of need a courtesy light can be lit in case of need.
• If family members allow it, their presence can be monitored to know who is at home.
  The IoT device has backup battery to support notifications also in case of lack of power.

The collection of data relating to a house takes place in various ways.

• Microbox Home: a smart connected IoT Hub easyly installed by plugging it in a power socket, it connects to our datacenter through wi-fy or mobile network.
  The hub integrates a temperature sensor, an accelerometer to detect tampering and vibration, a subsonic sensor to detect presence and intrusions.
  Temperature sensor, constantly monitor environment temperature.
  Water sensors report water leaks and prevent flooding.
  Smoke sensors report the presence of smoke or fire.
  Electrical sensors, to signal anomalies in the electrical network.
  Cameras to detect intrusions and monitor the site.
• By integrating our solutions directly with the connected devices in the house.
  All the work is managed by an internal team of qualified engineers who design and develop our solutions.

Eventually we can offer the company a dedicated and exclusive access for simplified data management.

• Supporting the policyholder in the process of installing IoT devices, thanks to a vast network of professional installers operating throughout Italy.
• Supporting the policyholder and/or insurance agencies in the correct use of our solutions.